Question 1

How do I book an appointment?

Accepted Answer

Use our online booking page, call us, or send a WhatsApp — all reach the salon directly.

Question 2

What payment methods do you accept?

Accepted Answer

We accept cash, card and instant EFT / SnapScan. Payment is settled after your service.

Question 3

What is your cancellation policy?

Accepted Answer

Please give at least 24 hours' notice for cancellations or reschedules so we can offer the slot to another client.

Question 4

Do I need to pay a deposit?

Accepted Answer

For longer services such as braids or installations, a small deposit may be required to secure your appointment.

Question 5

How long do eyelash extensions last?

Accepted Answer

Lash extensions typically last 2–4 weeks. Regular refills every 2–3 weeks keep them looking full.

Question 6

Are your products safe for sensitive skin?

Accepted Answer

Yes — we use premium, professional-grade products. Let us know about allergies before your session.

Question 7

Do you cater to children?

Accepted Answer

We happily welcome children for age-appropriate services. Please book in advance.

Question 8

Where are you located?

Accepted Answer

We are based in Pretoria. See the Contact page for our full address and Google Maps directions.

Frequently Asked Questions